Refund & Returns

At we, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund & Returns Policy carefully before requesting a return or refund.

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

Be unused, unworn, and unwashed
Be in its original condition
Have all original tags and packaging attached
Not show signs of damage caused by misuse or improper handling

For hygiene and safety reasons, certain items may not be eligible for return if they have been opened, used, or worn.

Non-Returnable Items

The following items are generally not eligible for return or refund:

Final sale or clearance items
Gift cards
Personalized or customized products
Items damaged due to customer misuse
Products returned without prior authorization

How to Request a Return

To initiate a return, please contact our customer service team at:

Phone: +1 610-698-9227

Please include:

Your order number
The item(s) you wish to return
The reason for the return
Photos of the item if it is defective, damaged, or incorrect

Our team will review your request and provide return instructions.

Please do not send any items back without receiving return authorization from we.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Original shipping charges are non-refundable unless the return is due to our error.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photographs showing the problem

After verification, we may offer a replacement, store credit, or full refund at our discretion.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days.

Please note:

Processing times may vary depending on your bank or payment provider.
Shipping fees are generally non-refundable unless the return is due to our error.
Refunds may take additional time to appear on your account after processing.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or item, please return the original product (if eligible) and place a new order.

Order Cancellation

Orders may be canceled within 24 hours of placement.

If your order has already been processed or shipped, cancellation may no longer be possible, and you will need to follow the return procedure after receiving the item.